Privacy Policy

Privacy Statement

Alongside Charity is committed to respecting and protecting your privacy.
This statement describes how Alongside Charity collects and uses personal information about people who engage with our businesses and/or visit our websites. The terms of this statement may change, so please check it from time to time. This statement was updated in May 2018 in line with changes in law regarding Data Protection & GDPR.

If you have any queries about this privacy statement, please contact the Data Protection Officer at Alongside Charity, 1 Kelso Place, Upper Bristol Road, BATH, BA1 3AU. or email admin@alongsidecharity.org.uk

Contents

General privacy information
Your privacy while using our websites

1. General privacy information

Alongside Charity is a group made up of two organisations;

The charity; Alongside Charity

A subsidiary company; Alongside Charity Trading Ltd. This company trades as:

In Bristol Alongside Charity operates under a different name, See Change, in order that it is not confused with another local charity (Julian Trust).

Alongside Charity is registered with the ICO (Information Commissioner’s Office) and a full record of the types of data we collect and use data as a group can be found by visiting the Data Protection Public Register and searching for ‘Julian House’.

All personal data is collected and processed in accordance with UK legislation, including the Data Protection Act and Privacy and Electronic Communication Regulations.

To help you understand how this legislation protects you, good information and advice is available on the Information Commissioner’s Office website.

Our commitment to your data

We primarily collect data in relation to the contract or relationship we have with individual Clients, particularly when it’s necessary to support their journey through our services. In the work that we do with our Clients and in the engagement, we have with supporters and funders, Julian House gathers personal data. We collect data to enhance our service quality; help us to tailor our services for training and resource allocation; to understand our supporters better and also help us to fundraise more effectively.

We want every interaction people to have with Julian House to be positive. In all areas of our work, we are committed to protecting your personal information, being open about what information we hold, ensuring that we only gather information as necessary and retaining it only for as long as we need to.

The statement applies to how Alongside Charity – and any of its subsidiaries – collects and uses personal information you provide to us and that we collect, whether online, via phone, email, in letters or in any other correspondence or from third parties.

What information do we collect and how do we use it?
Julian House collects information in the following ways:

Information from third parties: We receive information about you from third parties and from the public domain. This may include information such as your name, postal address, email address, phone number, your geographic location, credit/debit card details, national insurance details and whether you are a tax payer so that we can claim Gift Aid. We, like all charities and companies, are able to confirm what browser you are using, IP address and computer operating systems that are being used and this information may be used to improve the services we offer. We do not buy, sell or swap data with third parties or other charities.

Information you give us: – when you sign up for a service, engage with our social media or message boards to make a donation to us, register for an event or otherwise provide us with personal information. When you register, we’ll ask for personal information, like your name, email address and telephone number to store with your account.

Information we get from your use of our website and digital services: We collect information about the services you use and how you use them, like when you watch a video on YouTube, visit our websites or view and interact with our ads and content. This helps us to understand your interests in our cause and information and to tailor our resources to be more focused on what supporters or Clients need.

Sensitive personal data

Data Protection law and the GDPR recognises that certain categories of personal information are more sensitive. This is known as sensitive personal data and covers health information, race, religious beliefs and political opinions.

Our main use for sensitive personal data will be to provide the services that we are commissioned to deliver and we will always make it clear to our Clients what sensitive personal data we are collecting, why we are collecting this data and what purposes we may use it for.

We may also collect sensitive personal data if you make the information public or if you tell us about your health and care experiences relating to the support we provide you (for example, if you agree to act as a case study for us or volunteer to share your story); however, again, we will always make it clear to you when we collect this information from you what the sensitive personal data we are collecting is, and what purposes we may use it for.

We will not collect sensitive personal data about non-Clients unless there is a clear reason for doing so. For example, to enable everyone to participate in a fundraising event or initiative, we may need this information to ensure that we provide appropriate facilities or support to enable your participation.

Website users

When you use our website, we collect data about the services and features you use and how you use them, including how you interact with its content and any advertisements.

When you provide your personal details when filling out a registration, making a donation, communicating with us or signing up for or receiving a service on our website, we will collect this data and store it in your record so as to fulfil your request, answer your enquiries and keep a record of our correspondence with you.

Our website uses cookies. Cookies are files which are sent to the computer or device through which you access this website, and they collect small amounts of data. They are used to store information about such computer or device and your preferences so that our website doesn’t have to keep asking you for them. We use cookies on Julian House’s website as follows:

The form used for the Alongside Charity Supporter Newsletter will collect data – such as your name, email address and postcode – that will allow Alongside Charity to personalise all correspondence with you.
To allow us to collect statistical and performance data about how the website is used. We may collect geolocation data about your geographic location, the mobile device that is used and to confirm what browser you are using, and computer operating systems that are being used. This data doesn’t contain any identifiable information about people. We use this data to improve the functionality of our website and ensure you have a good experience when browsing it.
Facebook, Twitter and LinkedIn pixel cookies are used to collect data about which sections of the website are accessed by people who are registered users of these social media services. These service providers collect this data, which then allows Julian House to reach new audiences. Julian House only has access to aggregated data from these companies, not identifiable personal information.
When a supporter creates a Facebook Donate page, we will store the data about the donation and who sent it, but will not contact that donor with any marketing other than as otherwise expressly permitted hereunder.
When you use social media
When you view information published by Alongside Charity using social media hosted across various platforms, we will collect and receive information that provides aggregate data relating to items such as video views, demographics and location data. Sources of this data may include:

• YouTube
• Instagram
• Facebook
• Twitter
• LinkedIn
• Identifiable personal information about people who access these platforms is collected in order to allow Alongside Charity to reach and market new audiences.

Your choices

From January 2018 Alongside Charity & Alongside Charity Trading will ask its supporters to “opt-in” for marketing communication by email and / or to opt-out of postal communications. At the time this statement was written Julian House does not collect data for SMS or telephone fundraising.

Marketing does not just mean offering things for sale, but also includes news and information about:

• our charity and the vital projects we runs
• volunteering opportunities and how you can help support Alongside Charity
  appeals, fundraising and our fundraising events
• products and services from the Bike Workshops
• leaving a legacy

This means that you have a choice about whether or not you wish to keep hearing from us. You can change your marketing preferences at any time by contacting us at Admin Office, Alongside Charity, 1 Kelso Place, Upper Bristol Road, BATH, BA1 3AU, email admin@alongsidecharity.org.uk, or telephone 01225 354650.

Use of Credit and Debit card information

Financial transactions relating to our website and services are handled by our payment services providers, such as Paypal. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

How you can access and update your information?

The accuracy of your information is important to us and you have the right to ask for a copy of the information we hold about you (for which we may charge a small fee) and to have any inaccuracies in your information corrected. Please contact us at Admin Office, Alongside Charity, 1 Kelso Place, Upper Bristol Road, BATH, BA1 3AU, email admin@alongsidecharity.org.uk, or telephone 01225 354650.

Under 16s

Alongside Charity is concerned to protect the privacy of children aged under 16 whether engaging in services or through events or other fundraising. Some of our websites, such as The Colour Fun Run and Big Bath Sleep-out, have specific rules about how children under 16 can take part in our events. Where appropriate we will seek consent from a parent or guardian before collecting personal information about a child aged under 16 and will never use their information for marketing purposes.

How do we protect personal information?

We take appropriate measures to ensure that the personal information disclosed to us is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used.

Will we disclose the information we collect to outside parties?

In order to carry out some of the activities listed in ‘How do we use this information?’, we may pass your information to our service providers, agents and associated organisations. An example of this use would be the mailing service that we use to deliver our postal newsletter. When we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure.

We will not sell or rent your information, including web browsing activity (see our Cookie Policy) to third parties and will not share your information with third parties for marketing purposes.

When you are using our secure online donation pages, your donation is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact the payment processor.

We may also need to disclose your information if required by law (for example to government bodies and law enforcement agencies) or if we have your permission to do so. We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation

Links

Our websites may include links to websites run by other organisations. Alongside Charity is not responsible for the privacy practices of these other websites so you should read their privacy statements carefully.

2. Your privacy while using our websites

How do we collect information?

We obtain personal information from you when you enquire about our activities, register with us, send or receive an e-postcard, make a donation to us, ask a question about our services or otherwise provide us with personal information. We may also receive information about you from third parties, for example from our service providers or from a friend who wants to tell you about our websites or the fundraising activities we carry out.

We also gather general information about the use of our websites, such as which pages users visit most often and which services, events or facilities are of most interest. We may also track which pages users visit when they click on links in Julian House emails. We may use this information to personalise the way our websites are presented when users visit them, to make improvements to our websites and to ensure we provide the best service for users. We only use aggregated or anonymous information which does not identify individual visitors to our websites.

Do we use cookies?

Please refer to our cookie policy for details of how we use cookies and the type of cookies served through our web sites.

©Alongside Charity 2026. All rights reserved.

1. Definitions

In the context of these terms and conditions, the following words shall have the following meanings:”Alongside Charity” means Alongside Charity a registered charity with limited liability – registered as a society under the Co-operative and Community Benefit Societies Act 2014.  Registered number – 19305R.  Registered Office –  1 Kelso Place, Upper Bristol Road, BATH, BA1 3AU.”Website” means any website under the ownership or control of Alongside Charity from which a link has been created to these terms and conditions;”Material” means all of the information, data, text, graphics, links or computer code published on, contained or available on the Website;”User” means the individual, firm, company or organisation accessing the Website and/or ordering any goods or services, registering for any events and/or making any donations;

2. Applicable terms and conditions

The Website is owned by Alongside Charity and any use made of the Website (including registrations and donations and orders for goods or services made via the Website), is subject to these terms and conditions. Alongside Charity may, at its sole discretion, modify or revise these terms and conditions at any time by updating the text of this page.

3. Use of the Website

Anyone is entitled to view any non-password protected parts of the Website and to use for their own purposes the information contained therein, provided:

3.1 it is used for information purposes only, for reproduction for personal use only and not for reproduction on any other website or for commercial gain.

3.2 any links created to the Website are notified to and approved byAlongside Charity before they are created.

3.3 no part of the Website is copied, stored in a retrieval system, or transmitted in any form or by any means to any third party without the written permission of Alongside Charity.

4. Copyright and trade marks

4.1 Copyright in the Material is owned by Alongside Charity or its content suppliers. Unauthorised use of the Material including reproduction, storage, modification, distribution or republication without the prior written consent of Julian House or, where applicable, the respective copyright owner(s) is prohibited.

4.2 The names and logos of Alongside Charity and all related product and service names, designs marks and slogans are the trade names, service marks or trade marks of Julian House and may not be used without the prior consent of Alongside Charity.

4.3 All works in the nature of databases attract database rights.

5. Disclaimer

The Website is intended to provide general information only and, as such, should not be considered as a substitute for advice covering any specific situation. Users should seek appropriate advice before taking or refraining from taking any action in reliance on any information contained in the Website. So far as permissible by law, Alongside Charity does not accept any liability to any person relating to the use of any such information.

Whilst Alongside Charity has taken every precaution in compiling the Website neither it nor any contributors to the Website can be held responsible for any action (or the lack thereof) taken by any person or organisation wherever they shall be based, as a result, direct or otherwise, of information contained in or accessed through the Website.

6. Target audience

The Website is intended only for use by UK residents and only in relation to their activities within the UK. It may be dangerous to apply any of the information on the Website to activities outside the UK.

Alongside Charity does not represent or warrant that the information accessible via the Website is accurate, complete or correct. Alongside Charity has no liability whatsoever in respect of any use which you make of such information except in the case of personal injury or death caused by the negligence of Alongside Charity.

The information provided on this Website has not been written to meet individual requirements and it is your sole responsibility to satisfy yourself prior to using the information in any way for your purposes. Before making any decisions based on the information contained on the Website, you are strongly advised to refer to alternative, independent sources of information to substantiate the basis for your decision.

7. Warranty and indemnity

The User warrants to Alongside Charity that it will not use the Website, the Material or any part thereof for any purpose that is in contravention of any applicable law or regulation or in a manner that will infringe the copyright, trademarks, service marks or other intellectual property rights of third parties or violate the privacy, publicity or other personal rights of others or in any defamatory, obscene, threatening, abusive or hateful manner. The User shall indemnify and hold harmless Alongside Charity, its employees and agents, against all claims, liability, losses, damages and expenses including, without limitation, legal fees and costs arising out of or incurred as a result of any claims made, or litigation brought, against Alongside Charity, its employees and agents, as a result of the use by the User of the Website, the Material or any part thereof for whatever purpose, to the fullest extent permitted by law.

8. Limitation of liability

Julian House hereby disclaims all warranties and conditions with regard to the Material and any goods or services supplied in relation to the Website, whether express or implied or statutory (including all implied warranties and conditions of merchantability and fitness for a particular purpose). In no event shall Julian House be liable for any indirect, punitive, special, incidental, or consequential damages whatsoever even if Julian House has been advised of the possibility of damages including, without limitation, damages for loss of use, data or profits arising out of or in any way connected with the use or performance of the Website, interruptions or delays to the Website, the provision of or failure to provide services, or for any information, Material, goods and services obtained through the Website or otherwise arising out of the use of the Website, whether based on contract, tort or otherwise to the fullest extent permitted by law.

9. Third party websites

The Website contains links to websites operated by parties other than Alongside Charity. Such links are provided for the User’s convenience only. Julian House does not control such websites, and is not responsible for their content. Julian House’s inclusion of links to such websites does not imply any endorsement of the material on such websites or any association with their operators. The User is solely responsible for evaluating the accuracy and completeness of any information contained on the third party websites, and also the value and integrity of any goods and services offered by such websites.

10. Privacy and Data Protection

Read our Privacy Statement here.

11. Cookies

Julian House uses cookies to enhance the online experience of its visitors and to better understand how the Website is used.

Read our Cookie Policy here.

12. Viruses

Whilst Julian House makes all reasonable attempts to exclude viruses from the Website it cannot ensure such exclusion and no liability is accepted for damage caused through the downloading of viruses. Therefore, you are recommended to take all appropriate safeguards before downloading information from the Website.

13. On-line Transactions

Julian House reserves the right to vary event registration fees and the prices of any goods or services listed without notice. All event registrations and orders for goods or services are subject to availability and Julian House reserves the right to refuse to accept any registration and to refuse to supply any goods or services to any individual.

14. Force majeure

Julian House shall not be held to be in breach of its obligations hereunder nor liable to the User for any loss or damage which may be suffered by another party due to any cause beyond its reasonable control including without limitation any act of God, fire, storm, flood, lightening, disease, strike, trade dispute, act of terrorism, any act or omission of government or regulatory bodies or communications operators.

15. General

15.1 If any provisions of these terms and conditions are held to be invalid or unenforceable, the validity or enforceability of the remaining provisions shall not be affected.

15.2 These terms and conditions constitute the entire agreement between Julian House and the User and supersede all other (prior or contemporaneous) communications and proposals, whether electronic or written, between the User and Julian House.

15.3 Any failure of Julian House to exercise or enforce any of its rights under these terms and conditions shall not be deemed to be a waiver of any such rights or operate so as to bar the subsequent exercise or enforcement or any such rights.

16. Jurisdiction

The terms and conditions and the use by the User of the Website shall be governed by the laws of England and Wales and the parties hereto submit to the exclusive jurisdiction of the English courts in all disputes arising out of or relating to the Website and/or any transactions made on the Website, or these terms and conditions.